Abington launches Citizen Service Request Tool

Abington Township’s Citizen Service Request Tool, now live, allows residents to submit a non-emergency service request to Township staff, report an issue to the Township, and view submitted reports by your fellow neighbors.

The Tool was delayed by the pandemic, and officials are glad to see it unveiled to the public.

To submit an issue or a request, residents can click here. For more information including a step-by-step guide on how to submit a request, click here. The Township additionally provides step-by-step guides, including How to submit a request (video), How to create a Hub Account (video), Instructional guide on how to submit a service request (pdf), and an Instructional guide on how to create a HUB account (pdf).

“The launch of the Citizen Service Request Tool is the culmination of years of vision and collaborative hard work. The quality of public services has always distinguished Abington Township among communities throughout the Delaware Valley, and this innovative tool will make the delivery of those services faster and more efficient—and thus the quality of life better—for residents,” commissioner John Spiegelman said.

“This is a vision that Township Manager Rich Manfredi brought with him to the Township when he joined us over five years ago, and it was a project that was in motion during my time as Board President, but like so very many things it was delayed by the pandemic. However, “delayed” does not mean “derailed,” and thanks to the dedication and drive of Township staff—particularly the project leaders, Assistant Township Manager Ashley McIlvaine and Technology Officer Nathan Vasserman—this is now a reality. It’s truly another great step forward under the Board leadership of President Tom Hecker and Vice President Matt Vahey,” he said.